In Property Management there are two types of property managers; the dedicated (full-time, on-site manager) and a portfolio manager. While many of the duties of either type of manager will be similar, there are some stark contrasts between the two.
A dedicated manager is a property manager that is responsible for only one client. Oftentimes, particularly if the property is large enough, the property manager will be on-site to deal with residents, staff and board issues as they pop up. The building, in turn is absorbing the complete cost of the salary + benefits of all management staff members that are assigned to their building full-time. This could include bookkeeping staff, assistant property managers and property managers. The management company, separately, will usually be handling the back-office or financial needs from their home base. A benefit of a dedicated property manager is that the manager assigned to the building will have a laser focus on the building and will not be involved in other issues throughout the portfolio of the management company.
A portfolio manager is exactly what it sounds like. Handling a portfolio of buildings, they could range in number from 2 to 8 properties, depending on the size and time requirements of the buildings that they are managing. Some managers may manage a very large building and then a small or medium-sized building whereas another may manage 8 smaller buildings. It really comes down to the expectation of time spent on each property.
In interviews, we’ll often be asked how many buildings the manager that is up for the particular job is currently handling. It’s a delicate balance when managing a portfolio of properties. Clients who retain a property manager that is working on a portfolio are typically not paying for a full-time property manager so this manager will be responsible for dealing with multiple buildings and boards at the same time.
Either way that a building should retain a property management companies services, they’ll always receive the same amount of attention and care from our staff and back-office and will receive the same financial and oversight services. Either way, it’s a win-win.